Help Center

We're here to assist you with any questions about your order

Shipping & Delivery

Where do you ship?

We offer worldwide shipping. Shipping costs and delivery times vary by destination.

Can I track my order?

Yes, once your order ships, you'll receive a tracking number via email to monitor your delivery in real-time.

More shipping information

For detailed information about shipping rates and delivery times, please review our shipping policy.

Returns & Exchanges

What is your return policy?

For complete information about returns and exchanges, please review our refund policy.

How do I initiate a return?

Contact our customer service team through the contact page with your order number. We'll provide you with return instructions.

Payment & Security

What payment methods do you accept?

We accept the following payment methods:

Shopify Pay
Apple Pay
Google Pay
All major credit cards
Other secure payment methods through Shopify Payments

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through Shopify's secure payment gateway. We never store your complete payment details.

Do you charge customs duties?

For international orders, customs duties and taxes may apply depending on your country's regulations. These fees are the customer's responsibility and are not included in our pricing.

Product Care

How do I care for my leather goods?

Keep leather items away from direct sunlight and moisture. Use a soft, dry cloth for cleaning and apply leather conditioner periodically to maintain suppleness. Store in dust bags when not in use.

How should I care for my watch?

Avoid exposing your watch to extreme temperatures, magnetic fields, and impacts. For water-resistant models, ensure the crown is properly secured. We recommend professional servicing every 3-5 years.

Are your products authentic?

Yes, all products sold at Richarte are 100% authentic and sourced from authorized suppliers. Each item comes with appropriate documentation and warranty where applicable.